We hope you enjoy our new website, courtesy of Pabodie Design.
We are still active in CPC+ (Comprehensive Care Plus), the innovative program from CMS. We are just submitting our 2018 data. Our quality scores look equally as good as last year’s scores, which were well above the local and national averages. Our patient ratings, done through a random sampling by Medicare, put us in the top tier of patient satisfaction. We are going to work just as hard in 2019 to take the best care of you.
This year, CPC+ is focusing on diabetic and hypertensive management, access, and patient satisfaction. As before, CMS hope that as we take better care of you, you will need fewer ER and hospital admissions.
We are still struggling with communication. Although we have a robust Portal, many choose not to use it. In the new age of cell phones, we are encouraging use of Healow, the cell phone connection to our portal and practice. You can download the free Healow app from the Apple store or the Google play store. It comes with the ability to message us, make appointments, look at your test results, read your medical record and even pay your bill.
In addition to CPC+, we also have many patients enrolled in Chronic Care Management. Both programs rely heavily on between-visit phone calls to make sure you are doing well and understand how to take the best care of yourself. Joanie Webster also meets individually with people under stress, or grieving. She is offering Reiki and other relaxation techniques to help de-stress in addition to listening.
We are hoping to continue our successful Diabetic Group visit program but to open it up to all chronic medical conditions. A group of patients met with me and staff for 1½-2 hours on 4 occasions to answer questions, share recipes, explain medical terms and treatment and listen to creative solutions offered by group members. We are also planning to have an open session, probably at the Oberlin Library, on advanced care planning.
As many of you know, Mercy is planning to tear down the current office building, as it is >60 years old and too expensive to keep running. The new building will be attached to the hospital. I am still trying to decide whether to join Mercy as an employed physician, rent space in the new building as OIMA, or move to the current Mercy Primary Care office on Prospect and Lorain. I welcome your thoughts.